Refunds and changes of date

Eligibility

A refund conversation starts only after you have a written confirmation of a seat and have paid the studio by the method we agreed (usually a Thai bank transfer). A form request that was never confirmed is not a paid booking, so there is nothing to refund.

Timeframe

Write to studio@panel-craftpoint.click or call 662 5850951 at least seven full calendar days before the first evening of a Trend Following Essentials cohort, or at least three full calendar days before a Weekend Chart Lab, mentoring series, or private chart review. Requests that arrive later are treated under the partial-refund and no-show rules below.

Full refund

If you cancel inside the timeframe above, and we have not yet sent printed packets that cannot be reused, we return the full fee. If the studio cancels a cohort because too few people confirmed, or because the room cannot be used, we return the full fee without you having to ask twice.

Partial refund

If you withdraw after Night 1 of Essentials has been taught but before Night 3, we return 50% of the course fee. After Night 3 has started, remaining evenings are treated as work already delivered and the fee is not returned. For a four-session mentoring table, unused sessions after the first are refunded at 40% of the unused session value if you give three days’ notice.

Non-refundable items

Printed chart packets and rule cards prepared with your name or already marked in class are not refundable once handed over. A private 60- or 90-minute review that has already been held is not refundable. We do not sell software licences or recorded video libraries, so those do not appear here.

How to request a refund

Email studio@panel-craftpoint.click with the session name, the date on your confirmation, and the account name used on the transfer. You may also visit the Bangsue address by appointment. We confirm the calculation in writing before we send money back.

Processing time and method

Approved refunds are returned by Thai bank transfer to the account that paid us, usually within ten working days after we agree the amount. We do not refund in cash at the door. If the original transfer came from a third party, we still return funds to that same account unless you and the payer both instruct us otherwise in writing.

Cancellation by you

Cancel in writing. A message left only with another student does not count. If you cancel a private review with less than three days’ notice, the hour is charged in full because that slot cannot be refilled quickly.

Rescheduling

You may ask once to move a private review or a mentoring table to another published slot in the same month, at no extra fee, if you give three days’ notice and the new slot exists. Essentials cohorts are a sequence; we do not generally slide one student to random nights of a later group except as a goodwill gesture when we have spare chairs.

Deposits

Some cohorts ask for a THB 3,000 deposit to hold a chair after confirmation. That deposit is part of the course fee. It is returned under the full-refund rule if you cancel in time. It is kept if you do not complete payment and do not cancel in time, because the chair was held.

No-shows

If you do not attend Night 1 and do not message us before the class starts, the seat is released after 30 minutes and the fee follows the late-cancellation path: no full refund. Saturday labs that start without you are treated as delivered.

Work already started

Once an evening has been taught, that evening is used. We do not refund “because the method felt strict.” Dissatisfaction with the teaching style can be discussed, but it is not an automatic money-back trigger after class has met.

Purchased materials

If we order a named print run for you and you cancel after printing, we deduct the print cost (we will state it, typically under THB 400) from any refund that would otherwise be due.

Exceptions

Serious illness or a documented emergency may be treated more gently than the calendar rules, at the studio’s discretion, especially if you offer to join a later cohort instead of taking cash back. We do not refund because a market moved against a student after class. This studio does not offer gift cards or merchandise, so those exceptions do not apply.